faq – Worthy Oui Cosmetics

FAQ

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for orders totaling $60+. Check the cart to see the current deal on free shipping..
Currently, we ship only within the U.S. We hope to expand our shipping areas soon.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
We are so sorry you don't love your products. Satisfaction is our top priority! We will provide an exchange/refund for any product ordered within 30 days of purchase. Contact us at hi@worthyouicosmetics.com with the products you'd like to exchange/refund and we'll get it taken care of promptly (don't forget to include your order number in the email).
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
*Original shipping costs will not be refunded. All gift cards are final sale.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, the cost of the return shipping is handled by the customer.

Payments & Safety